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ConnectWise and Infrascale Strategic Distribution Partnership Brings Alternate DRaaS Solution to Managed Service Providers and IT Resellers
Posted: Wed Nov 08, 2017 09:38:11 AM


Integration between ConnectWise Manage™ and Infrascale improves MSP efficiency, reduces costs, and increases their total addressable BDR market

LOS ANGELES, Nov. 8, 2017  — Infrascale, a leading provider of cloud-based disaster recovery solutions, together with ConnectWise, a company that transforms how technology solution providers build, manage, and grow their businesses, today announced a strategic distribution partnership to bring alternate Disaster Recovery as a Service (DRaaS) solutions to Managed Service Providers and IT Resellers. The partnership and integration broaden Infrascale’s data protection platform to more efficiently deliver value to ConnectWise partners. For ConnectWise partners, it streamlines business operations, reduces operating costs, and increases business productivity and opportunity.

This summer, Infrascale was named as a Leader in Gartner’s Magic Quadrant for Disaster Recovery as a Service (DRaaS). This report evaluated the 24 vendors across fifteen critical capabilities to help IT leaders determine which DRaaS vendors offer products that align with their organization’s recovery needs. Gartner’s report named Infrascale the number one DRaaS provider for small enterprise customers and gave them the second-highest scores for the medium complexity customer environments.

Infrascale’s DRaaS offering has several other positive factors for TSPs considering a BDR solution, including a significantly better price point than the competition, investing in hardware is not needed for partners with less than 3 terabytes and Infrascale uses new and superior technology compared to the competition.

“At ConnectWise we are committed to helping people, and their companies, grow and do things better,” said Arnie Bellini, ConnectWise CEO. “Partnering with Infrascale strengthens our commitment to our partners by offering them a best-in-class alternative DRaaS solution. Infrascale’s award winning product in backup, data recovery and ransomware provides a win-win for our partners and the entire ecosystem.”

Infrascale has developed several complementary integrations with ConnectWise Manage, to benefit MSP’s, which include:

  • Bi-Directional Support Tickets. This integration delivers best-of-breed ticketing support including automated ticket closure. Whenever Infrascale Cloud Backup or Infrascale Disaster Recovery generate system alerts, support tickets are automatically created in ConnectWise Manage. Conversely, when those alarms are resolved, the related support tickets in ConnectWise are automatically closed.

    Billing Events. Client data, including the number and type of computers (servers, endpoints, etc.), amount of storage consumed (subscribed, allocated and used) and other billing-relevant data are available in ConnectWise Manage to seamlessly facilitate invoicing and billing.

  • Inventory and Reporting. With this expanded integration, the number and type of computers and on-premise appliances associated with a client’s BDR account is available in ConnectWise Manage for asset tracking and usage.

“Infrascale continues to innovate and improve the manageability of our product for MSP’s, while making it available without the typical, onerous upfront costs,” said Ken Shaw, CEO of Infrascale. “With this integration with ConnectWise Manage, we have removed the error-prone and time-consuming process of manually entering information into ConnectWise Manage so MSP’s can get on with running, and more importantly, growing their businesses. It saves them time and money, by managing their clients through a single, user-friendly portal.”

“Infrascale can make a significant impact to our business and bottom line,” said James Hwang, CEO of Cal Net Technology Group, an Infrascale and ConnectWise partner. “With execution of our Infrascale partnership, we have the ability to halve our DRaaS operating costs and double our total addressable BDR market.”

Infrascale’s Presence at IT Nation:

Infrascale will be at IT Nation in Orlando, Fla., Nov. 8 through Nov. 10. 2017, at Booth 506. Ken Shaw, Infrascale CEO, is participating in a Security Panel with other industry leaders on Friday, Nov. 10, at 3:35 p.m.


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